Frequently Asked Questions

Frequently Asked Questions

Contact

Product

Purchase

Delivery

International

Disclaimer

 

Contact

1. How can l keep up to date with Vanilla Mozi?

The best way to keep up to date with Vanilla Mozi is by ‘liking’ Vanilla Mozi on Facebook.

Facebook is where can you post your questions, submit reviews and keep updated on new products.

It is also a great place to watch and support the growth of such a new natural and effective product.

2. What is the best way to contact Vanilla Mozi?

The quickest way is via email:  sales@vanillamozi.com

Or, if you are interested in the feedback of current Vanilla Mozi customers, then please post your questions on Facebook.

 

Product

All Vanilla Mozi Products are – Cruelty Free and Made in Australia.

*  What is so good about the Vanilla Body ‘Skin Cream’?

Vanilla Mozi created the Vanilla Mozi ‘Skin Cream’ for those who love to be protected in the outdoors.

See Vanilla Mozi on Facebook for great reviews and testimonials.

1. Does Vanilla Mozi ‘Skin Cream’ really work?

This is the best and most often asked question. The answer is YES! It shocks people that something that smells and feels so good could actually work.  We receive many testimonials from mothers, brides, fishermen, golfers, gardeners and travellers that venture outside.

2. What will Vanilla Mozi ‘Skin Cream’  protect my family from?

This is a question that is best answered by the Vanilla Mozi ‘Skin Cream’ customers on Facebook.

Please feel welcome to post any questions.

3. How do l apply Vanilla Mozi ‘Skin Cream’?

Apply Vanilla Mozi ‘Skin Cream’ like a moisturiser and cover all exposed skin.

4. How long does Vanilla Mozi ‘Skin Cream’ protect me?

You will get at least 2 hours minimum of general use from Vanilla Mozi ‘Skin Cream’. If you are sweating or doing water activities then you may need to apply more regularly.

5. Does Vanilla Mozi ‘Skin Cream’ contain nut oils?

Yes. Depending on how your country of residence defines a ‘nut oil’ and what your specific allergies are, you will find that Vanilla Mozi ‘Skin Cream’ contains both coconut oil and shea butter.

6. What are the ingredients?

Purified Water, Coconut Oil, Shea Butter, Glycerin, Olive Oil,  Beeswax, Avocado Oil, Castor Oil, Cetyl Stearyl Alcohol, Vanilla Oleoresin, Glyceryl Mono Stearate, Vanillin, Optiphen, Vanilla Frag Oil, Pure Spearmint Essential Oil, Natural Vitamin E, Xanthan Gum, Emulgin SG, Stearic Acid, Citric Acid.

7. Can I use Vanilla Mozi ‘Skin Cream’ on my baby?

The great thing about Vanilla Mozi ‘Skin Cream’ is that it was created for children and babies. It’s so gentle that it can be used on your baby’s face. If you have any doubt about your child’s skin sensitivity, please conduct a test patch.

8. Can I use Vanilla Mozi ‘Skin Cream’ if l am pregnant?

Yes.  Vanilla Mozi is safe for use when pregnant.

9. Can I use Vanilla Mozi ‘Skin Cream’ on Eczema?

Yes. Many of our customers with eczema use Vanilla Mozi ‘Skin Cream’ to assist their eczema while at the same time being ‘protected naturally’ outdoors.

10. Is there any DEET or other pesticides in Vanilla Mozi ‘Skin Cream’?

There is NO DEET in Vanilla Mozi ‘Skin Cream’. It’s the most natural choice for outdoor protection.

11. I forgot to use Vanilla Mozi ‘Skin Cream’, can Vanilla Mozi ‘Skin Cream’ still help?

If you forgot to use Vanilla Mozi ‘Skin Cream’ and your child was ‘compromised’, then the gentleness of Vanilla Mozi ‘Skin Cream’ will reduce the swelling, redness and itch.

12. How do l store Vanilla Mozi ‘Skin Cream’ ?

Vanilla Mozi ‘Skin Cream’ is best stored in a cool place.  Due to the natural oils and butters, Vanilla Mozi ‘Skin Cream’ will melt in extreme high temperatures. In extreme heat you can store Vanilla Mozi in the fridge. In extreme cold the opposite will happen as the beeswax and butters will harden.  A couple minutes in your hands is normally enough to get Vanilla Mozi ‘Skin Cream’ flowing through the pump bottle.

13. Is Vanilla Mozi ‘Skin Cream’ really handmade in Australia?

Yes.  Machines cannot do what we do.  It has taken many years to refine the art of making Vanilla Mozi ‘Skin Cream’ and the one element that has never been replaced is the ‘hands on’ nature of the creation.

14. Is Vanilla Mozi ‘Skin Cream’ a natural product? 

Yes. Vanilla Mozi ‘Skin Cream’ is deemed natural. The raw natural ingredients make up 97.5% of the product.  The remaining ingredients are essential in prolonging the shelf life, preventing bacteria, slime and mold from growing on the product.

Candles

1.   What do the candles do?

Vanilla Mozi Soy Wax Candles repel mosquitos and other insects.  It is very easy to get confused, as the Vanilla Mozi candle smells so good.  We are not yet accustomed to mosquito repellents actually smelling good and being effective at the same time. The candle works best in conjunction with the Vanilla Mozi ‘skin cream’.

2.  What are the burning instructions?

Please always follow burning instructions to get the most out of your Vanilla Mozi Candle. The first time you burn your candle is called a Priming Burn. You will need to burn it for at least 1 to 2 hours or until all of the wax in the top of the jar is melted. After the priming burn you can burn your candle as little as you like. However this first prime burn will stop the candle from tunnelling down and you will get many more hours from it. Please also rotate your candle every so often to help distribute the wax evenly. It is not uncommon for there to be excess wax after your candle has finished this does effect the candle and is normal.

3. What are the safety instructions?

Safety Instructions. Please burn away from flammable materials, drafts and heaters/fans .  Keep out of reach of children and pets. Never leave a burning candle unattended. Please keep candle free of dust and debris.  DO not replace glass lid onto candle directly after being used, as this can cause breakage. Failure to follow these instructions can result in fire hazard.

4. What is the ‘yellowing’ that l am seeing with my spa cup candles?

The ‘yellowing’ occurs when the spearmint pure essential oil reacts with UV (sunlight), similar to the yellowing of spearmint leaves in summer.  So depending where you store the candles, you may or may not experience this change.  It makes no difference to the effectiveness or scent of the product.  As we refuse to use cheap fragrant oils, the solution is to add a UV buffer.  We are currently testing the effectiveness of the UV buffer so our Vanilla Mozi candles no longer exhibit this ‘yellowing’ reaction.

 

Purchase

*** If you are having difficulties with the ‘Purchase’ page, it may be due to the web browser that you are using.  Testing has shown that the ‘Firefox’ browser has great difficulties with adding extra products etc.  Best results are with  ‘Chrome’ on Mac and PC.  Safari and Explorer are also showing positive results.  Let me know if you are experiencing any problems.

 1. How can l get FREE delivery within Australia?

By purchasing $90.00 or more of Vanilla Mozi products you automatically qualify for FREE delivery at the Checkout.

All purchases under $90.00 will pay a small fee of $9.95

 2. What is the easiest way to purchase?

Payment via Paypal is the easiest, fastest and most secure way.

You can still use Paypal without having a user account, you just need your credit card details.

If you are having problems using the online payment system, you can go directly to Paypal website and make a payment to: vanillamozi@gmail.com and then forward your list of products and mailing address to sales@vanillamozi.com

3. I don’t like giving my credit card details online, how can l purchase Vanilla Mozi products?

Direct Deposit is very easy.

Bank Details

Account Name:  Vanilla Mozi

BSB:                       064 449

Account:                1037 8501

Remember to email: sales@vanillamozi.com and list exactly what you would like (how many bottles and tubs and what size) and include postage of $7.50 unless you have purchased $75.00 or more.

And don’t forget to tell me where you would like your parcel sent.

That’s your physical mailing address.

 

Delivery

1. If  l order today, when will my Vanilla Mozi products be sent?

Unless notified, your order will be sent the next working day.  Our courier (Fastway) picks up at 8.30am every working day. If you are not covered by our couriers delivery area (small country areas) then your package will be sent via Australia Post.  Australia Post tends to be very unreliable with the timing and the safety of your purchased goods.  I do my best to package your goods for a safe trip, though have discovered that Australia Post always seems to find a way to break things.  I also try my best to use ‘Express’ bags so your order arrives as fast as possible.

2. Can l track my package?

Yes. Once our courier has your package, you will receive an email confirmation with tracking number.

3. Where does my package get sent?

Be careful with your Paypal address, as this is where your package will be sent. Our courier will want someone to sign for the package, so make sure someone is home or have it sent to your work place.

4. How long does it normally take to receive my Vanilla Mozi Products?

Depending where in Australia you live, the average time to receive your package is between two and four days.  To reach Western Australia it will take longer, though by using ‘Express’ bags this time is greatly reduced.

 

International

1. Can Vanilla Mozi products be sent internationally?

Vanilla Mozi products can be sent to every country in the world.

It’s a matter of finding the most effective way to get your package to you.  We do our best to send your package quickly while minimizing the shipping costs.  It is best to email first so we can give you a quote on what the shipping costs will be.

2.Can l take my Vanilla Mozi ‘Skin Cream’ on board my flight?

The 100ml pump bottle and 100ml tub can be taken on as cabin luggage.  The 250ml pump bottle will need to be stored below deck.

 

Disclaimer

The content of Vanilla Mozi.com is for general information purposes only and does not constitute advice. Vanilla Mozi.com tries to provide content that is true and accurate as of the date of writing; however, we give no assurance or warranty regarding the accuracy, timeliness, or applicability of any of the content. Visitors to Vanilla Mozi.com should not act upon the content or information without first seeking advice from the appropriate licensed medical professional.

All content and information at Vanilla Mozi.com might be changed or updated without notice. Vanilla Mozi.com might also make changes or improvements at any time without notice.

This web site is provided “as is” and Vanilla Mozi.com expressly disclaims any and all warranties, expressed or implied, to the extent permitted by law, including but not limited to warranties of satisfactory quality, merchantability, or fitness for a particular purpose, with respect to the service or any products.

Vanilla Mozi.com hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with regard to any information, content, products or services provided at our web site, including but not limited to direct, indirect, incidental, or consequential loss or damages, compensatory damages, loss of profits, or data, or otherwise.

Our Portfolio

Vanilla Mozi Gift Box. 250ml Vanilla Mozi Tube. Vanilla Mozi 125ml Tube. Vanilla Mozi Electric Oil Burner Vanilla Mozi Soy Wax Melts Vanilla Mozi Soy Wax Candle Vanilla Mozi Small Spa Cup Candle 250ml Bottle Vanilla Mozi Skin Cream

Shipping.

All online orders over $90.00 receive free shipping.

There's a $10.95 postage fee on orders under $90.00

All W.A. and N.T. orders are sent 'Express' with AusPost.

International orders are calculated at checkout.

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