Refund policy

1. Vanilla Mozi does NOT offer returns if you change your mind, so please purchase wisely.  No refunds are given and all sales are final.

2. Vanilla Mozi takes NO responsibility if your order is deemed undeliverable by the postal service and returned to us. Full shipping costs will apply to have your order re-delivered.

3. Vanilla Mozi will accept a return within 14 days of receipt of purchase if the product has arrived damaged.  Please take a photo and email to lea-anne@vanillamozi.com We will happily replace damaged products once the products are returned unopened and unused.

4. When your item has been successfully returned to Vanilla Mozi, your replacement product will be dispatched the following business day with tracking information.

5. If you are seeking a refund, please allow 2-5 business days for your refund to be processed.  Please be advised that depending on your bank, the refund can take a further 3-5 business days to clear into your account.