Updated: January 6th 2021.
This policy, which applies whether you use your mobile device or go online, provides you with information about:
- Who we are;
- What personal data we collect;
- How we ensure your privacy is maintained; and
- Your legal rights relating to your personal data.
Who we are
At Vanilla Mozi, we are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that Vanilla Mozi is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
Types of Data We Collect
Vanilla Mozi may collect the following information about you:- your name;- your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;- purchases and orders made by you;- your online browsing activities on Vanilla Mozi websites;- when you make a purchase or place an order with us, your payment card details;- your communication and marketing preferences;- your location;- your correspondence and communications with Vanilla Mozi; and- other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).Our websites are not intended for children and we do not knowingly collect data relating to children.This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you send an email to our customer services team.
How we Protect your Data
Vanilla Mozi is committed to keeping your personal data safe and secure.Our security measures include: — encryption of data;- regular cyber security assessments of all service providers who may handle your personal data;- regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents;- security controls which protect the entire Vanilla Mozi IT infrastructure from external attack and unauthorised access; and- internal policies setting out our data security approach and training for staff.
What you can do to help protect your Data
Vanilla Mozi will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Vanilla Mozi asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Vanilla Mozi and more generally: -
- keep your account passwords private.Remember, anybody who knows your password may access your account.
- when creating a password, use at least 8 characters.A combination of letters and numbers is best.Do not use dictionary words, your name, email address, or other personal data that can be easily obtained.We also recommend that you frequently change your password.You can do this accessing your account, clicking ‘your account’, clicking ‘your data’ and selecting ‘change password’.
- avoid using the same password for multiple online accounts.
Your Rights
You have the following rights:
– the right to ask for a copy of personal data that we hold about you (the right of access);
- the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);
- the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);
- the right to opt out of any marketing communications that we may send you and to object to us using/holding your personal data if we have no legitimate reasons to do so (the right to object);
- the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and
- the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).
If you wish to exercise any of the above rights, please contact us using the contact details set out below.
Cookies
Our website uses cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites.This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy.
Cookie Policy.
What are cookies?
Like most websites, Vanilla Mozi websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.
Information collected.
Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. Vanilla Mozi can use cookies to monitor your browsing and purchasing behaviour.
How are cookies managed?
The cookies stored on your computer or other device when you access our websites are designed by:
- Vanilla Mozi, or on behalf of Vanilla Mozi, and are necessary to enable you to make purchases on our website;
- third parties who participate with us in marketing programmes; and
- third parties who broadcast web banner advertisements on behalf of Vanilla Mozi.
What are cookies used for?
The main purposes for which cookies are used are: –
- For technical purposes essential to effective operation of our websites, particularly in relation to online transactions and site navigation.
- For Vanilla Mozi to market to you, particularly web banner advertisements and targeted updates.
- To enable Vanilla Mozi to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
- To enable Vanilla Mozito meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.Further details on how to disable cookies for the most popular browsers are set out below: –
For Microsoft Internet Explorer:
- Choose the menu “tools” then “Internet Options”
- Click on the “privacy” tab
- Select the setting the appropriate setting
For Google Chrome:
- Choose Settings Advanced
- Under “Privacy and security,” click “Content settings”.
- Click “Cookies”
For Safari:
- Choose Preferences Privacy
- Click on “Remove all Website Data”
For Mozilla Firefox:
- Choose the menu “tools” then “Options”
- Click on the icon “privacy”
- Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
- Choose the menu Files” “Preferences”
- Privacy
What happens if I disable cookies?
This depends on which cookies you disable, but in general, the website may not operate properly if cookies are switched off. If you only disable third-party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.
Google Analytics
When someone visits www.vanillamozi.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not makeand do not allow Google to make, any attempt to find out the identities of those visiting our website.
Mailing Lists
As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.We don’trent or trade email lists withother organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer.
Data Protection Officer
Vanilla Mozi has appointed a Data Protection Officer to ensure we protect the personal data of our customers (and others) and comply with data protection legislation.
If you have any questions about how Vanilla Mozi uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact our Data Protection Officer’s team by email:accounts@vanillamozi.com
You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.
